Our Services

Computer Support

Torquenet handles all software updates and installation for Microsoft Windows and third-party applications. These updates are identified and installed via subscription services, message boards, and vendor notifications. Additionally, we install/apply hardware driver updates provided by the computer manufacturer. Keeping the system and its components up to date ensures the computer is always ready to meet your business needs.

With computers on support, users can reach out with any questions at no extra cost. We assist in resolving challenges, provide guidance to help users achieve their objectives, and offer consultation for necessary upgrades.

Our monthly support plan includes our comprehensive security stack.

Torquenet's Security Stack - Included with Monthly Support Plan

Torquenet’s monthly support plan for Windows computers provides comprehensive monitoring of various aspects of your system. An agent is installed on each computer to collect data and ensure proper patch management for Windows. This tool gathers log information, which we analyze for critical entries, such as full or failing hard drives. Additionally, it allows us to push scripts to your computers to resolve a wide range of issues.

We also subscribe to a tool that helps us keep nearly 200 third-party applications up-to-date. Programs like Adobe Reader, Google Chrome, Firefox, and Microsoft Edge release updates and patches multiple times a week. This tool ensures your computer stays current with security patches for third-party software.

Our security stack includes anti-virus protection. We perform a complete scan of your computer every week, and every file is scanned upon access. If something concerning is detected, it’s isolated and reported to our help desk for action. The help desk is automated to trigger additional security measures once notified. While anti-virus is effective, it only detects threats it has been programmed to identify.

Beyond anti-virus, we have invested in a security tool to detect potential early entry points for malware. This tool monitors the system’s “load points,” which are essential for proper computer function, as malware often embeds itself in these areas to regain access after interference. Additionally, the tool creates hidden folders with dummy office files (e.g., Word, Excel) and monitors them for any changes. If any modifications are detected, the tool halts the malicious application and alerts our help desk.

Every computer on support also includes DNS filtering. DNS Filtering monitors what servers your computers call out to across the network. It does not matter if you type the web page address, click on a link in an email, or if the malware came from an advertisement on a web page you visited. Traffic is traffic. Unknown sites are NOT trusted until they are reviewed.

Additionally, Torquenet has other security tools that are not included in our monthly support plan. Our recommended router/firewall scans the traffic within your network. Much like anti-virus for network traffic, the router is looking for signatures of malware data packets. This router can separate traffic so your corporate devices, employee devices, and customer devices do not see each other on the network. Some of our data backup options will scan the files already backed up for malware.

Torquenet brings an impressive suite of security tools, forming a layered approach to protecting your systems. This multi-layered strategy is applied to every computer on monthly support.

IT Support for HR Actions

Onboarding New Hires: We collaborate with small business owners to create a seamless onboarding plan for new employees. Once an employee is hired, the owner notifies us, and we work together to set up their IT assets, ensuring they’re ready from day one.

Terminations: We develop a clear playbook for managing an employee’s data upon termination. This includes guidelines for retaining their information, cutting off access, and handling any future emails that may be sent to them.

Data Backups

Torquenet’s Monthly Support offers a range of services to protect your computer. However, while computers can be replaced relatively easily, our primary goal is to protect your data. If your data is deleted, encrypted, or if your hard drive fails, it can be difficult, if not impossible, to recover.

Please note that Torquenet Monthly Support does not include data backup. However, we offer data backup as an optional add-on for computers enrolled in monthly support. When helping you choose the best backup plan, we take several factors into consideration:

Size or amount of data
Frequency of data backups
Number of backup copies needed
Location of the backup storage
Internet speed
Required data retention period

We are here to help you work through these questions and set up the right solution. Let’s discuss backing up your data today!

IT Infrastructure

Even a single computer connected to the internet is part of a network. We specialize in helping businesses secure their network infrastructure. Our services ensure that your guest, employee, and PCI data are kept separate and secure.

Network & computer support for small businesses

We put a focus on your data. Whether it’s a computer, tablet or phone, we manage your IT resources to ensure your access to reliable data. Over time, you’ll likely replace devices, upgrade software, and change how you access your data. We make sure your data is secure and readily available when you need it.

Secure Email Setups

In addition to Torquenet’s monthly computer support, we also offer email as a service. We can add the necessary records to your DNS record. Recent changes to email requirements, if not implemented, may cause your emails to end up in junk or spam folders—if they are delivered at all.

We help clients with email addresses that match their website address (domain) and implement the required DNS entries.

Spam, phishing and malware filtering is available for an additional cost, and we also offer email archiving for up to 12 years when needed.

Secure Email Setups

We help clients with email addresses that match their website address (domain) and implement the required DNS entries.

Spam, phishing and malware filtering is available for an additional cost, and we also offer email archiving for up to 12 years when needed.

System Optimization

We’ve developed automated routines to optimize your computer systems. This ensures the system runs at its maximum potential, with faster processing speeds, better resource management, and improved overall responsiveness. We optimize software settings by removing unnecessary background processes, updating drivers, and performing regular system maintenance like disk cleanup and defragmentation. Overall, a well-optimized computer system provides a smoother user experience, reduces system lag, and increases the longevity and reliability of the system.